Clear the cache

Clearing the cache on the Chromebook can resolve some audio issues. To clear the cache do this:

  1. Click on the chrome setting button called the ellipsis in the browser in the top right corner (it looks like three horizontal lines or 3 vertical dots.)
  2. Click on Tools or More Tools and then Clear browsing Data, 
  3. Select Advanced
  4. Specify to clear information 'From the beginning of time'.
  5. The option 'Empty the Cache' is related to sound troubleshooting.
  6. Click 'Clear Browsing Data'
  7. Turn the chrome book off and then on again and try the sound.
  8. For further details see this article: Google - Chrome Browser Maintenance

Update the Chromebook

  1. Turn on your Chromebook.
  2. Make sure it is connected to Wi-Fi
  3. At the bottom right, select the time.
  4. Select Settings .
  5. At the bottom of the left panel, select About Chrome OS.
  6. Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
  7. Select Check for updates.
  8. If your Chromebook finds a software update, it will start to download automatically.

Disable Extensions

  1. Some sound issues could be the result of faulty or outdated extensions. While navigating to extensions note that some extensions are Managed by the District and can not be changed. 
  2. Disable and/or remove extensions intentionally installed, used, or know its purpose.  You can always reinstall extensions and you will install the most recent version of the extension.  
  3. If the sound now works then the problem was one of those extensions.